Refund policy

AlyconeArt has a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at customerservice@alyconeart.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding the return policy, email us at customerservice@alyconeart.com

Damages and issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item. This way, we can evaluate the issue and correct the problem.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Sale items or gift cards are considered final sale. This means AlyconeArt does not accept returns on these items

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return/Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@alyconeart.com